Your Membership - What you should know
Welcome to Centralized Real Estate
Information Service, or CRIS, a 4,000
member Multiple Listing Service covering
Carroll, Columbiana, Coshocton, Mahoning,
Portage, Trumbull, Tuscarawas, Stark and
Summit counties. Now in 2009, we have
joined data with NORMLS and you will also
have access via NEOHREX to Ashtabula,
Cuyahoga, Geauga, Lake, Lorain and
Medina counties as well.
The nature of this page of information is
to better familiarize you with all aspects of
CRIS pertaining to the New Member as well
as make your transition into CRIS an easier
one.
Your NEOHREX User ID is your license number with a “C” in front of it and your password is the first eight digits of your license number. Although your User ID cannot be changed, we strongly encourage you to change your password following your initial login. To change your password log into the Rapattoni MLS System:
1) On the Main Menu, click ADMIN, Modify Your Profile and then select change your Password.
2) Type in your new password, something you can easily remember but not available to Others, and type it in the ‘new password” field.
3) Retype your new password again in the “confirm new password” field.
4) Click “Submit” and your password is changed.
Changes to Membership Information:
For any membership changes, adding or changing a voicemail, new alternate phone number, or change of address, please contact your local CRIS board to give them the necessary information. When transferring from one company to another, you must provide your local board with your new company information. They will then forward it to the CRIS Membership office to update our MLS system. This is to insure that both your board and CRIS MLS are updated with your new company information at the appropriate time. It is important that member information flow first to the local board and then to CRIS.
New Member Orientation:
You must attend CRIS orientation provided by your local Board/Association within 90 days after you join CRIS MLS. Check with your local Board/Association for availability of these classes or online training. Orientation is an overview of the MLS system, rules & regulations and CRIS services. Failure to complete orientation within 90 days from the date you had access to the MLS will result in suspension of services and a fine of $100.00. Orientation then must be completed and the fine paid before service can be reinstated.
CRIS Application Fee & Dues:
The CRIS application fee is due at the time you join our MLS. The application fee should be submitted along with a CRIS application and a copy of your license. The amount of the application fee will vary depending on your member type. Please refer to your enclosed dues schedule or contact your local board for more details. Checks should be made payable to CRIS (Centralized Real Estate Information Services, Inc.). The CRIS application fee and CRIS dues are both non-refundable. CRIS dues are not included in the application amount,but billed additionally at a later time to each company’s broker of record.
Membership dues will be billed after your application has been processed. New members are given 1 free month of service, dues being prorated 1 month after you join. For example; if you were licensed in June you will be billed dues prorated for July. For new licensees, dues are prorated according to license date. For reinstating agents, dues are based on the date from which your new broker actively held your license(See Dues Schedule for amounts). CRIS Semi-Annual Dues are due March 1st and September 1st of each year. Please refer to your dues schedule for more details.
Please Note: CRIS will not accept any dues payment directly from an agent. All fees must be paid by the Broker or the Broker’s Designated Realtor of your company. CRIS dues are to be paid to your Broker and your Broker in turn pays CRIS MLS on your behalf. CRIS also does not accept credit card payments at this time.
Billing & Membership Inquiries:
Questions regarding membership or dues please call the CRIS membership office at (330) 376-0015 ext 14. After business hours, you may leave a voicemail Membership Administrator Heather Pyers or email your questions to heather.pyers@crismls.com.
Technical Support:
For assistance using NEOHREX system (technical support), please contact the Rapattoni Help Desk at 866-730-7114. It is recommended that you have your Agent ID handy when you call.
Please read if you are currently on active duty with US Armed/Selective Services:
In November 2001, the CRIS Board approved a dues waiver for any REALTOR member called to active military duty. If called for duty, you are eligible to cancel your membership with CRIS at the time of enlistment. You may reapply in one year after your service has expired with out an additional cost (no application fee). To apply for this waiver you must have your Broker send a letter to the CRIS Membership Department requesting this on your behalf. Along with the letter, a copy of the Military Request for Service (copy of official paperwork you received) must be submitted. Upon receipt of these 2 items CRIS services are cancelled. You must reapply within one year of military duty expiration. A copy of an official discharge, notification of active military duty ending is required for reinstatement. Please contact Heather Pyers in the CRIS Membership Department for questions or more information at 330-376-0015 ext. 14
NEOHREX MLS Features:
*Powered by Rapattoni
Logon Information / Getting Started:
You will need a computer with an Internet Connection Internet Explorer 6.0 or later
Go to www.neohrex.com
Your ID is your license number, preceded by the letter "c" or "C"
Your assigned password will be the first eight digits (numbers) of your license number *(NOTE: You will prompted to change your password)
Tutorials:
Tutorials are available online in the “Support Center” section of the Home page when you are logged into the MLS. Please check out the “Feature Spotlight” & “Getting Started Guide” topics.
Printed Manual:
Manuals are available on the MLS website but are not printed due to the frequent number of updates. It is suggested that only bits and pieces be printed out to avoid outdated information.
Interactive Forms:
New Interactive Data Input forms now available. Check out the CRIS informational website, www.crismls.com/forms.
**NEW UNLICENSED PERSONAL ASSISTANT ACCESS**
Have an unlicensed personal assistant?
Sign them up for their own ID!
Formerly we had what were called “Multiple Logins”. Any member could request an additional login to their own ID for their unlicensed personal assistant (s). This would allow the member and their assistant to work under the same ID and password without kicking the other off the MLS. This created a security issue as we had no way to police who was logging in at any given time. The new Personal Assistant membership will require that all unlicensed personal assistants apply for membership by filling out the Personal Assistant application. Once processed they will get their own ID & password to the MLS. Although using their own ID & password the personal assistant will be able to do work for another due to the “Authorize Agent ID Sharing” option. This allows them to login under their own personal ID yet be able to click over and “work as” the member they are working for.
Call the CRIS Membership Department at 330-376-0015 ext.14 for more details.